CPGRAMS

Why in news?

• The Ministry of Personnel, Public Grievance and Pensions has informed a Parliamentary Standing Committee that the government is working on to develop a “technology solution”, where grievances published in newspapers and on social media platforms can be suo motu registered on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for action by the authorities concerned.

About CPGRAMS:

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
• It is a single portal connected to all the Ministries/Departments of Government of India and States.
• Every Ministry and state has role-based access to this system.
• CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store and mobile application integrated with UMANG.
• The grievances received by the Department are forwarded to the concerned Ministries or Government Departments, who are dealing with the fundamental functions linked with the grievance for redress under intimation to the complainant.

Functions:

• Based on web technology, the system mainly aims to enable the submission of Grievances by citizens of the country anytime and from anywhere.
• The Department aims at picking up a minimum of 1000 grievances per year, based on the seriousness of the issue, follow them, and solve them until completely solved.
• CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.

Issues that are not taken up for redress:

• Subjudice cases or any matter concerning judgment given by any court.
• Personal and family disputes.
• RTI matters.
• Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
• For any complaint against corruption, this portal cannot be used. For such complaints, a citizen must directly contact the Central Board of Indirect Taxes and Customs.

PRACTICE QUESTION:

Consider the following statements regarding Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

1. It provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer

2. Matters concerning judgment given by any court are not taken by CPGRAMS

Which of the statements given above is/are correct?

(a) 1 only

(b) 2 only

(c) Both 1 and 2

(d) Neither 1 nor 2

Answer